Since buildollar.com offers non-tangible, irrevocable goods, we do not issue refunds once an order is completed, and the product is available and accessible via email or download. Due to the nature of digital media, once you have downloaded a product, there is no way to ‘return’ it. As such, all payments on our website are non-refundable, and any refund requests or disputes will be rejected without further communication.
As a customer, you are responsible for understanding this upon purchasing any item from our site. There will be no refund if the product or service is downloadable or usable online in real-time and our records show that the product or service has been downloaded or used through our system.
We stand behind our products and your satisfaction with them is important to us. However, because our products are digital goods delivered via Internet download, we generally do not offer refunds. Nonetheless, we recognize that exceptional circumstances may occur due to the nature of the products we provide.
If you encounter issues while downloading or unzipping a product, please submit your claim within 24 hours. If you do not contact us within this period, you agree that we may interpret your silence as a successful download of the product with no further right of redress or refund for a “download issue” reason.
If you cannot unzip the product, please contact us immediately at contact@buildollar.com. We will be happy to assist you and send the product to you via email for download.
Thank you for your understanding and for choosing Buildollar!